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Refund and Returns Policy

REFUND AND RETURN POLICY

Huda Collections

Website: https://huda-collections.com/
Effective Date: 15 October 2026
Last Updated: 15 October 2026

1. Overview

At Huda Collections, we aim to provide our customers with a pleasant and reliable shopping experience. This Refund and Return Policy explains our conditions for returns, refunds, exchanges, cancellations, and replacements for purchases made through our website.

This policy applies to orders placed through Huda Collections within the United Arab Emirates (UAE) and is subject to applicable UAE consumer protection laws and regulations.

2. Surprise Gift Policy – Non-Returnable and Non-Exchangeable

Huda Collections specialises in Surprise Gifts containing randomly selected products. The exact contents are intentionally kept secret to create a unique and exciting gifting experience.

All Surprise Gifts are non-returnable and non-exchangeable for change-of-mind reasons. By purchasing a Surprise Gift, you acknowledge and agree to the following:

  • Random Contents: Items are randomly selected and may vary in brand, colour, style, size, and type, depending on availability and the selected package.

  • No Specific Product Selection: Customers cannot request or guarantee specific products, brands, colours, or variations unless expressly stated in the product description.

  • No Returns for Personal Preference: Surprise Gifts cannot be returned or exchanged simply because you dislike the selected items, prefer different products, or expected different brands or variations.

  • Illustrative Images: Images displayed on our website are for illustrative purposes only and represent the general theme or style of the Surprise Gift. Actual contents may differ from the images.

  • Package Description: Although the contents are a surprise, the package will be prepared to remain consistent with its advertised description and applicable consumer protection requirements.

Important: This policy does not exclude any refund, replacement, repair, or other remedy required by UAE law if a Surprise Gift is defective, damaged, incorrectly supplied, materially misdescribed, or otherwise qualifies for a legal remedy.

By placing an order for a Surprise Gift, you confirm that you understand and accept the random nature of its contents.

3. General Return and Refund Eligibility

For products other than change-of-mind returns of Surprise Gifts, you may contact us if:

  • You receive a damaged or broken product.

  • You receive a defective or faulty product.

  • You receive an incorrect product or order.

  • An advertised item is missing from your order.

  • A product materially differs from its description.

  • Your order is lost or not delivered, subject to the circumstances and applicable law.

  • You have another valid reason for a remedy under applicable UAE law.

We will review each request fairly and determine the appropriate remedy in accordance with the circumstances and applicable legal requirements.

4. Non-Returnable Items

For hygiene, safety, and product-integrity reasons, the following items may not qualify for change-of-mind returns where permitted by law:

  • Surprise Gifts and surprise packages.

  • Opened or used skincare, cosmetics, perfumes, and personal-care products.

  • Products with broken hygiene seals or protective packaging.

  • Used or washed scarves, hijabs, clothing, towels, and other applicable textile products.

  • Personalised or customised products, where applicable.

  • Perishable food items or products whose safety or quality may be compromised by return, where legally permitted.

These restrictions do not remove any mandatory legal rights relating to defective, damaged, incorrect, or materially misdescribed products.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

  • Before preparation or dispatch: We will check whether cancellation is possible.

  • After preparation or dispatch: Cancellation may no longer be possible, depending on the order status and applicable law.

  • After delivery: Returns and refunds are subject to this policy and any applicable statutory rights.

Surprise Gifts may be prepared specifically for an order. However, this does not override any cancellation or refund rights that apply under UAE law.

6. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with advertised items missing, please contact us as soon as reasonably possible.

To help us assess your request, please provide:

  • Your order number.

  • Your full name and contact details.

  • A description of the issue.

  • Clear photographs or videos of the affected product and packaging, where relevant.

Please retain the original packaging where practical. We may request additional information before arranging a remedy.

Depending on the circumstances and applicable law, we may provide a replacement, repair, refund, or another appropriate remedy.

7. How to Request a Return or Refund

To submit a request:

Step 1: Contact us using the official email address listed below.

Step 2: Include your order number, purchase date, reason for your request, and supporting photographs where relevant.

Step 3: Wait for our team to review your request and provide instructions.

Step 4: If a return is approved, follow the return instructions provided by our team.

Please do not send products back without contacting us first, unless applicable law requires otherwise.

We will not unreasonably delay a remedy required by law.

8. Refund Processing

Once a refund is approved, it will generally be processed through the original payment method where reasonably possible.

The time required for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.

If the original payment method is unavailable, we will contact you to discuss an appropriate alternative.

Any refund amount, permitted deductions, or applicable delivery charges will be determined according to the circumstances and applicable law.

9. Shipping and Return Costs

Shipping and return costs will be handled according to the reason for the request and applicable UAE law.

  • Where a product is defective, damaged, incorrect, or otherwise qualifies for a remedy for which Huda Collections is responsible, applicable return costs will be handled in accordance with legal requirements.

  • For eligible change-of-mind returns, customers may be responsible for return shipping costs where legally permitted and communicated in advance.

  • Original delivery charges may be refunded where required by law or applicable to the approved refund.

We will explain any applicable costs before finalising a return where appropriate.

10. Exchanges and Replacements

Surprise Gifts cannot be exchanged simply to select different random contents, brands, colours, or product variations.

For other eligible products, exchanges or replacements may be available depending on stock availability, the reason for the request, and applicable law.

If a suitable replacement is unavailable, we will discuss the available remedies with you.

11. Failed Deliveries and Incorrect Address Details

Customers are responsible for providing accurate delivery addresses and contact information when placing an order.

If delivery fails because incorrect details were provided, the recipient is unavailable, or the order is not collected, please contact us to discuss the available options.

Redelivery charges may apply where permitted by law and communicated in advance. Any cancellation or refund will be assessed according to the circumstances and applicable legal requirements.

12. Promotions, Discounts, and Gift Offers

Refunds for discounted products, bundles, and promotional offers will be calculated based on the amount paid and the applicable promotion terms, subject to UAE law.

Where a promotion includes a free gift or additional item, we may request the return of the promotional item where appropriate and legally permitted.

Promotional conditions will not exclude any mandatory consumer rights.

13. Consumer Rights Under UAE Law

This policy is intended to operate in accordance with applicable UAE consumer protection legislation and regulations.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory legal rights or remedies available to customers.

Where applicable law provides a right to a refund, replacement, repair, cancellation, or other remedy, those legal requirements will prevail over any conflicting provision of this policy.

14. Contact Us

For questions about returns, refunds, exchanges, cancellations, or replacements, please contact:

Business Name: Huda Collections
Website: https://huda-collections.com/
Email: Hello@huda-collections.com
Telephone: +971567466673
Business Address: Silver Pearl Business Center, Burjuman, Dubai, United Arab Emirates

Please include your order number in all order-related enquiries so we can assist you efficiently.

Huda Collections
Thank you for shopping with us. We appreciate your trust and look forward to making every gift special.

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