PRIVACY POLICY
Huda Collections
Website: https://huda-collections.com/
Effective Date: 15 October 2026
Last Updated: 15 October 2026
1. Introduction
Welcome to Huda Collections. We respect your privacy and are committed to protecting your personal information when you visit our website, create an account, place an order, or contact us.
This Privacy Policy explains how Huda Collections collects, uses, stores, discloses, and protects your personal information in connection with our online store and services.
We aim to handle personal information in accordance with applicable laws and regulations of the United Arab Emirates (UAE), including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable, and relevant consumer protection requirements.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Personal Information We Collect
When you visit or shop on our website, we may collect the following information:
A. Personal and Contact Information
B. Order and Transaction Information
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Products purchased and order history
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Order numbers and purchase details
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Delivery instructions and recipient details
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Payment status and transaction references
Payments may be processed by third-party payment service providers. We do not intend to store complete payment card details on our website unless specifically required and appropriately secured by our payment arrangements.
C. Account Information
If you create an account, we may collect your username, account details, saved addresses, and other information associated with your account.
D. Technical Information
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and website usage data, subject to applicable law and your cookie preferences.
E. Communications
We may retain information you provide when contacting us through email, contact forms, telephone, or other customer support channels.
3. How We Use Your Personal Information
We may use your information to:
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Process and confirm your orders.
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Arrange delivery and communicate with delivery providers.
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Process payments, refunds, cancellations, and returns.
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Create and manage customer accounts.
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Respond to enquiries, complaints, and customer support requests.
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Send order confirmations, invoices, delivery updates, and important service notices.
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Maintain website functionality, security, and performance.
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Detect and prevent fraud, unauthorised transactions, and misuse of our services.
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Meet applicable legal, accounting, tax, and regulatory obligations.
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Send promotional communications only where permitted by applicable law and any required consent has been obtained.
We will not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or otherwise appropriately authorised.
4. Sharing Your Personal Information
Huda Collections does not sell your personal information to third parties.
We may share relevant information with trusted third parties where reasonably necessary to operate our business, fulfil orders, or comply with legal obligations. These parties may include:
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Payment providers: To process payments and help prevent fraudulent transactions.
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Delivery and courier companies: To deliver orders to the correct recipient.
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Website hosting and technical service providers: To maintain our website and protect its functionality.
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WooCommerce and WordPress-related service providers: To support store operations, account management, and order processing.
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Communication and customer support providers: To respond to customer enquiries and provide service updates.
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Professional advisers and government authorities: Where disclosure is necessary to comply with applicable law, protect legal rights, or respond to lawful requests.
We aim to share only the information reasonably necessary for the relevant purpose. Where required, appropriate safeguards will be used to protect personal information shared with service providers.
5. Payment Security
Payments made through our website may be handled by third-party payment gateways or payment service providers.
Your payment information may be subject to the privacy policies and security practices of the relevant provider. We encourage you to review those policies before completing a transaction.
Although we take reasonable steps to protect our website and customer information, no online system or electronic transmission can be guaranteed to be completely secure.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your shopping experience and website performance.
These technologies may be used to:
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Remember items in your shopping cart.
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Maintain login sessions and account preferences.
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Support checkout and website functionality.
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Understand website traffic and visitor behaviour.
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Improve website security and performance.
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Support analytics or advertising features, where enabled and legally permitted.
You may manage cookies through your browser settings and, where available, our website’s cookie consent tool. Disabling certain cookies may affect shopping cart functionality, login sessions, or checkout.
Non-essential cookies and tracking technologies will be handled in accordance with applicable legal requirements and any required consent.
7. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer service, account management, legal compliance, accounting, dispute resolution, and fraud prevention.
Retention periods depend on the type of information and the applicable legal requirements.
When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to any lawful retention obligations.
8. International Transfers of Personal Information
Some of our website hosting providers, payment processors, analytics services, or other service providers may process or store information outside the UAE.
Where personal information is transferred across borders, we will seek to ensure that the transfer complies with applicable UAE data protection requirements and that appropriate safeguards or other legally permitted transfer mechanisms are in place where required.
9. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
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Request access to your personal information.
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Request correction or updating of inaccurate or incomplete information.
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Request deletion of personal information where legally permitted.
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Request that certain processing activities be restricted or stopped.
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Withdraw consent where processing is based on consent.
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Object to certain processing activities where applicable.
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Raise a concern or complaint regarding the handling of your personal information.
To exercise these rights, please contact us using the contact details provided in this policy. We may need to verify your identity before processing your request.
Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
10. Marketing Communications
We may send promotional emails, offers, or product updates where permitted by applicable law and any required consent has been obtained.
You may opt out of marketing emails by using the unsubscribe link, where available, or by contacting us directly.
Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, account security, or other necessary service matters.
We will handle customer information used for marketing in accordance with applicable UAE consumer protection, data protection, and electronic communications requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.
Huda Collections is not responsible for the privacy practices, content, or security of websites that we do not control. When using a third-party service, please review its privacy policy and terms.
12. Children’s Privacy
Our website is intended for individuals who can lawfully make purchases under applicable law.
We do not knowingly collect children’s personal information beyond what is necessary and legally permitted for our services. Where applicable law requires parental or guardian consent or imposes additional protections, we will comply with those requirements.
If you believe that a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
These measures may include website security tools, access controls, software updates, and appropriate safeguards provided by our hosting and payment service providers.
Customers should also protect their account passwords and avoid sharing confidential account information with others.
If a personal data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage customers to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact Huda Collections.
Business Name: Huda Collections
Website: https://huda-collections.com/
Email: Hello@huda-collections.com
Telephone: +971567466673
Business Address: Silver Pearl Business Center, Burjuman, Dubai, United Arab Emirates
We will review privacy-related enquiries and respond within a reasonable period, subject to applicable legal requirements.
Huda Collections
Your privacy matters to us. Thank you for shopping with Huda Collections.